Terms and Conditions

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Shop 24 hours a day, 7 days a week. You’ll receive a notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care.

We accept Visa® and MasterCard® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards.

Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships (Standard Shipping) or after its been delivered (In-Home Delivery).


Goods and Services Tax (GST)

All merchandise purchases are subject to GST in accordance with central and state tax rates (CGST and SGST) for the shipping/delivery destination. Estimated GST is calculated at the time of purchase and is based on the total selling price of each item, which, depending on central and state laws, may include discounts, and shipping and processing charges.


Delivery Methods

The size and weight of your online purchase are factors that help us determine the most efficient delivery method.

Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. UPS, Fed Ex, or other). Items may require assembly. You’ll receive a notification as soon as the order ships.
In-Home Delivery – We will deliver larger items one of two ways: directly from an independently owned and operated store (depending on the store's proximity to the final destination) or via our shipping service.

Within two business days of placing an order, you will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.


Standard Shipping and Handling Fees

All shipping and handling charges compensate us for processing your order, carefully packing and handling the items you purchased, as well as any related overhead.


The shipping charges are cacluated from the store distance for the below shipping charges chart.

Distance in Kilometers from your nearest store Add the amount for toll Highways Shipping fee

0-50 km

Free

51-100 km

₹5,000/-

101-150 km

₹10,000/-

151-200 km

₹15,000/-

201- above km

₹20,000/-


In-Home Delivery Fees

In-Home Delivery fees are established by the team delivering your order. Consequently, delivery fees and services may vary from market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.


Delivery of Your Purchase

For a damage issue with Standard Shipping, call Customer Care for parts and service. All damaged products must be reported within 48 hours of delivery.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the store, the phone number is located in your order confirmation email.

Items that are refused will be covered by our Return Policy.


Change or Cancellation

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

For Standard Shipping, please call Customer Care. You will receive an email confirming the canceled order or items, of a canceled order. If the product has already shipped, you may return it under our Return Policy.

For In-Home Delivery orders, you can cancel the order simply by calling Customer Care. If you cancel your order at least 48 hours before the scheduled delivery time, we will simply cancel your order. If you cancel your order less than 48 hours prior to the delivery date, we will cancel the order the order but will charge your credit card the delivery fees. You will receive an email confirming the cancellation of your order.


Return Policy

We take great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you. These return policy is only applicable for online purchases.


Standard Shipping Items

If your Standard Shipping item arrives damaged, please contact Customer Care within 48 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. To report delivery damage or make a return, call Customer Care. For Standard Shipping items where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty.


In-Home Delivery Items

You have 48 hours after an In-Home Delivery to report that an item is delivered damaged, defective or if you are unhappy with it in any way. Simply call the phone number on your email confirmation and we will work with you to repair, replace. In-Home Delivery items where a manufacturing defect is discovered after the 48 hour return period may be covered by the manufacturer’s warranty if any; please contact the customer service number listed in your order confirmation email for assistance.


Return Requirements

In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned or refunded unless they are delivered damaged.


Mattresses

Mattresses may be returned if delivered damaged or later found to be defective. If your mattress is delivered damaged contact the customer service number listed in your order confirmation email for assistance within 72 hours of delivery. Manufacturing defects that are discovered after 72 hours may be covered by the manufacturer’s warranty. If any defects are discovered, please contact the customer service number listed in your order confirmation email for assistance.


Exchanges/Refunds

The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits, and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees may apply with restocking fee of 25% in Bangalore, Hyderabad, Mumbai, Mysore. Restocking fee for other cities is 50%. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.