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FAQ

 

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Each promo code has its own set of exclusions. First, check the accompanying exclusions on your promo code to see if there are any prohibiting the discount. As a general rule, Smart Buys, barstools, select dining chairs and sale/clearance items are excluded in promotions. Also confirm the expiration date on the promo code has not expired. Click here for the latest Coupons, Sales & Offers

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To find out if a store has the item you want, call or visit the Ashley Furniture near you. Click here for Store Locations. Every store has a unique selection and may or may not have the item on display, please call first.

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Ashley Furniture Store is managed by Ashley Furniture which are independently owned and operated. Please contact Customer Service at your local store. Click here for Store Locator for the exact locations.

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Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

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Using the item number from your email confirmation or from the packing list, key the item number into the search box. Once you are on the product detail page, the assembly instructions are there and you can print as needed. 

Assembly Instructions
If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton. 
Or you may contact us for a copy; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble. 

You may also, call Customer Care at +91 8722 00 2222.

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With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog at http://one.intlhomestore.com/ or find the Ashley Furniture Homestore managed by Ashley Furniture nearest you.

At this time, we are unable to support custom orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same fabric available with different shape of sofas (traditional sofa, sectional or reclining sofa) and also, offered in different sizes but same fabric.

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Each leaf is cut when the table is made; therefore additional leaves are not available.

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Durapella® and Duraplush™ are high-tech fabrics that are a breakthrough in comfort. Durapella® and Duraplush™ consists of 100% MicroDenier polyester suede, which provides the subtle look and elegant feel of suede, yet improved durability and stain-resistance. Everyday spills like coffee, wine and ink are cleaned easily and effectively with a mixture of low PH balance liquid soap and water.

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DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather.

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California King size is 4 inches longer and 4 inches narrower than King size.

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Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

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Click here to process a warranty claim.

A: Serial numbers are between 9 and 15 digits in length and are located in the following locations:

  • For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:
    • Bedroom Furniture
    • Dining Room Furniture
    • Home Office Furniture
    • Occasional Tables
    • Entertainment Furniture
  • For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.

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Chances are there’s a Ashley Furniture near you. Click here for the store locator. If you need to file a warranty claim with us, click here. Please note: your warranty is no longer valid if you moved from the original place of delivery.

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Please contact us and include the full name and email address you want to have removed.

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Just click “Unsubscribe” located at the bottom of the email.

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Many carry the most up-to-date catalogue/booklet. 

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Ashley Furniture is hiring! As the leading destination for luxury furniture in Bangalore and Hyderabad, Ashley Furniture is on the lookout for enthusiastic professionals across multiple roles. If you're looking for a challenging yet nurturing opportunity with a respected brand, these could be the opportunities for you! Learn more about our opening and apply today. Click here for Careers. 

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Ashley Furniture does not send emails asking for your personal information. Please do not respond and report to us if you have received any such emails.

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For In Store Purchases:

If a problem should arise which you feel is covered by our Limited Warranties, contact the retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period.  reserves the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact in writing or call our Customer Care.

Warranty and Retailer Information

Contact Us
Customer Service Phone Number: +91 8722 00 2222.

For Online Purchases:  

Call: +91 8722 00 2222 Monday­­–Friday, 7 a.m. to 7 p.m. & Saturday, 7 a.m. to 5:30 p.m. (CT).